1. Controller Details
Company: Kensington Chauffeurs (Registered Company)
Registered Address: [INSERT REGISTERED ADDRESS]
Company Registration No.: [INSERT COMPANY NUMBER]
Email: info@kensingtonc.uk
Telephone: +44 7342 365455
ICO Registration No.: [INSERT ICO NUMBER]
2. What We Collect
We may collect:
- Identity & contact details (name, phone, email, address)
- Booking & journey details (pickup/drop-off, times, flight number, passenger/luggage info)
- Payments/billing records (we generally do not store full card details)
- Communications (emails, messages, call notes relevant to bookings)
- Website data (IP address/device/browser data and cookies)
- CCTV/recordings only where installed, lawful and signposted (if applicable)
3. Special Category Data & Criminal Offence Data (Reduced Risk)
We do not normally collect special category data or criminal offence data.
If you voluntarily provide health/mobility information (e.g., assistance needs), we use it only to deliver your service and apply appropriate safeguards. We will only process special category data where a valid lawful condition applies.
4. Why We Use Your Data
- To respond to enquiries and provide quotes
- To accept/manage bookings and deliver services
- To send service communications (e.g., chauffeur arrival updates)
- To process payments, invoices and accounts
- To handle customer support, complaints and lost property
- To meet legal/regulatory obligations
- To improve website/service performance and prevent fraud
5. Lawful Bases
We rely on:
- Contract (to provide services you request/book)
- Legal obligation (where applicable)
- Legitimate interests (service improvement, fraud prevention, operational efficiency)
- Consent (where required, e.g., certain marketing/cookies)
6. Sharing Your Data
- We may share data with:
- Dispatch/booking software providers
- Payment processors and billing providers
- Insurers/professional advisers
- IT hosting/security providers
- Subcontracted licensed operators (only if needed to fulfil a booking)
- Authorities where legally required
7. International Transfers
If suppliers process data outside the UK, we use appropriate safeguards where required (e.g., contractual protections).
8. Retention (More Credible + Lower ICO Risk)
- Booking, billing and account records: up to 10 years (where necessary)
- Communications: as needed for service/support
- CCTV/recordings (if used): retained for a short period (e.g., 30–90 days) unless required for an incident or legal claim
- Marketing records: until you opt out or the relationship ends, then deleted/limited
9. Security
We use appropriate technical and organisational security measures. If a reportable breach occurs, we will notify affected individuals and/or the ICO where required.
10. Your Rights
You have rights including access, correction, deletion (in certain circumstances), objection, restriction, portability, and rights related to automated decision-making (where applicable). To exercise rights: info@kensingtonc.uk
11. Marketing
Where we send marketing, you can opt out at any time by emailing info@kensingtonc.uk.
12. Cookies
We use cookies as described in our Cookie Policy. Non-essential cookies are only set with consent.
13. Contact (Director)
For privacy queries, contact:
Mr Kashif Wattoo (Director)
Kensington Chauffeurs, [INSERT REGISTERED ADDRESS]
Email: info@kensingtonc.uk | Phone: +44 7342 365455
14. Complaints
You may complain to the ICO: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF